I've received several emails about renewing my Club Grayskull membership and so far I have chosen not to do so. If Mattel wants to convince to renew, here is one issue I need addressed:

Spam marketing emails vs. Actual informational emails.

If I had something in my cart on Mattel Creations or I simply browsed the website, I would get repeated emails about "Hey, don't forget to buy this", "Take another look at this", "Complete your purchase of this". 

Such emails are thoroughly annoying. Imagine if every time you looked at an item on Amazon or any retail website that that would be followed up with multiple emails about remebering to buy it. It would quickly become insufferable.

So I contacted customer service and I did get them to stop. Except, despite my description of the problematic emails vs. actual informational emails, I stopped getting actual informational emails too. Isn't one of the bonuses of Club Grayskull getting to hear about upcoming releases directly? 

I'd love to get emails related to MOTU announcing new releases, or announcing when a sale is happening. That's actual information. I do NOT want abusive spam emails just suggesting I buy something that is NOT new and is NOT on sale.

These repeated Club Grayskull emails are abusive spam is well. It's not new, it's not on sale, quit badgering me about it.

So, if Mattel Creations can sort out Spam vs. New information emails, and restrain themselves from spamming, then maybe I'll rejoin Club Grayskull.

Thank you,
Jeff
 

Warum ist es nicht möglich, Artikel wie Aufnäher oder T-Shirts für einige Länder wie Österreich zu bestellen?

is anyone else experiencing sloppy packing jobs out of Hackensack?

can someone please tell the team in the Hackensack warehouse to PLEASE use more than one piece of unsecured packing tape to close boxes?   

the product within my last few boxes have been fine, it is just sloppy and unprofessional. 

you can ask members here how many pieces of tape I used when I did my duty and shipped a bunch of castle grayskulls and wave 6 wwe motu out from Canada when we got them first.

Anyway, that's it.

good journey everyone.

I was going to buy a couple figures I have already purchased when they were limited. Now the website let me add them to my cart, but when I try to checkout I receive this peculiar error message and I' m  not allowed to buy. So, was the limit actually removed or is it still enforced?

Thanks

So we are paying $83.91 .. for 1 figure... The previous big figure in the Horde Trooper was £32...  

but I see the current sale and try and order a few motu figures all reduced. But soon as they change to uk shipping they all immediately just back up in price. So two figures going for around £30 becomes over £60

i understand a higher shipping but why can’t I access the discount just because I’m in the uk and when even ghe uk site won’t ship to me. I have a club grayskull account.

its almost like Mattel doesn’t want me spending money with them.

Good morning,
I'm no longer receiving emails or communications, even though I'm regularly subscribed to notifications and I'm a member of the Grayskull club.
Specifically, after participating in the crowdfunding campaign for Snake Lair, I no longer received the purchase link.
Can I know what happened? Thanks.

warum kann man das Snake Air nicht aus Deutschland bestellen ? Die Lieferadresse wird nicht erkannt !!!!

Ist das Snake Lair nur für die USA bestimmt ?

Y porque cuesta 401€ Snake Lair y encima no dais la opción de pagar a plazos...

Os estáis pasando con los coleccionistas, parecéis buitres esperando la presa.

NO MOLA NADA

Enough is enough! I spent thousands of dollars to your company, and for a long time, I was a completionist, buying all of MotU Origins stuff that was on the market, despite the very difficult ways you, Mattel, created for us collectors. Since the Rokkon desaster, I quit being a completionist, but as a kind of nostalgia, I wanted to have the Fright Zone, and yes, especially for that I registered as a "Club Grayskull Member". 

But, now you pushed it too far! I cannot see one single advantage of that membership, however, it is even more the opposite. The latest in a long row of letdowns of this membership is the fact, that despite you had to log-in to the Fright Zone the second the sale started, like if you want to catch a ticket for the very last Kiss concert, you as a Club member are the very last to receive your order. If you ordered the Fright Zone via BBTS (or being in Europe, via one of multiple retailers in Germany for example), you would already have your order in hands - and that even cheaper than via Mattelcreations! 

I cannot think of any membership in which members (=paying customers) are being treated as disrespectful as Mattel treats their members. No customer service, no technical support that deserves that name. Nothing. It is a pure shame.

I will cancel my order of two Fright Zones. Enough is enough!

Anyways, it would be really unfortunate if this happens when I want to buy something. Even more so, if that something is sold out when the site works again. 

I took some screenshots, first the page gets blank and has a lock on the upper right corner. If I click it asks for my password, but when introduced it gets back to blank.

Any help would be much appreciated. 

Oh, and as you can see the forum works just fine.

Result? It's Sold out!!
This is truly unacceptable. I wonder what the point is of being a member of the Grayskull Club?
I mean having the right to a privileged purchase, because that's what you promised.
Furthermore, it is not possible that it is Sold Out in such a short time!!
Three pieces for each user? And for members like me of the Grayskull club??
I await a serious response because otherwise I intend to cancel this farce at this point.

There are many members of the grayskull club who are dissatisfied like me; 
what do you intend to do? I repeat, you have the tools to verify that I have not received the privileged invitation. 
I paid you for a service that you are not offering. Yours at this time is a scam.
I hope you respond because I am tired of being fooled and I have several lawyers in international law in my family, 
and this time I will act to obtain the right compensation for damages.