SHUFFNCARS Posted February 6, 2020 Posted February 6, 2020 On 2/4/2020 at 1:19 PM, MattelConsumerServices said: Reach out to our Customer Service team, and we'll be more than happy to help with any order related questions or concerns! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx . (201-443-1091 Internationally) Good morning, unfortunately and inexplicably, you unilaterally canceled my order, when I made it in a timely manner, this situation causes me great regret, because I will run out of an item that pays and from which I have not received the refund. Is it too much to ask for an explanation of why my order was canceled and why the payment was not refunded? Moving this to Customer Service Edited just now by SHUFFNCARS wrong forum... Quote
Mattel Support Posted February 10, 2020 Posted February 10, 2020 Please reach out to our team for specific order related questions at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST (201-443-1091 Internationally). Quote
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