diecastgur Posted February 6, 2020 Posted February 6, 2020 I purchased the Master set this year. It got some damage to the outer box in shipping, not Mattel's responsibility. When I opened the box inside appeared to be great, this was not the case. There were multiple cars that had been forced or jammed into the inner box which ruined the cards, which are the only part that establishes these cars from any other car. This was done at the packaging not in shipping. While that is reason to complain, I am really unhappy with not receiving the Twin Mill Treasure Hunt and instead receiving two of the Kick Karts? One of which has the damage to the card I was referring to. Without the Twin Mill I do not have a complete set. What can be done about this? Please see the pictures I post here for reference.Thank you for listening to me, have a blessed day. Quote
diecastgur Posted February 9, 2020 Author Posted February 9, 2020 The damage to packaging I agree, But Missing a Treasure Hunt replaced with a duplicate? Quote
BIGEASYSAINT Posted February 9, 2020 Posted February 9, 2020 What I said in your first post about this: Quote Plucker Punched! * You'll either like the Room of Doom or you'll go to bed without your Hot Wheel!!! Always looking for bone shaker errors and VW errors! Sig courtesy of COOLBREEZE Feedback: http://forums.hotwheelscollectors.com/eve/forums/a/tpc/f/9224060942/m/4431022815
Mattel Support Posted February 10, 2020 Posted February 10, 2020 We're sorry you were missing the Twin Mill Treasure Hunt car. Reach out to our team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. Regrettably, the blisters are not covered under warranty, however we will be sure to share your feedback with the appropriate teams here. Quote
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