ANOTHER 2019 MAINLINE MASTER SET ISSUE

[RAM_TED]

Received my master set notice on Fri. Had to pick it up at the post office on Sat.  It was too heavy for the mail lady to bring the large box to my home. Very understandable. 

I have purchased every master set since 2002. Opened a few over the years, with really no major major issues. Have not open any since 10 years or more, but  decided to do a spot check on the 2019 mainline set.

Surprise surprise!!!!!! An error right from the top concerning the mail away cars.  They sent me two zamac Dairy Deliverys,  as a result I am missing out  on the 70 Chevelle Delivery. The purpose of me purchasing this 2019 master set is for completing my mail away sets.  This set costs me over $800.00 Can.  I do not complain a lot, but this is disappointing, when you can't complete all your sets, for this purpose. It certainly defeats the purpose of Mattel having a clearly marked blue sheet stating "QUALITY CONTROL PASSED"' and having checked off  #6  FYH07 - '70 CHEVELLE DELIVERY.

 

Thanks for your attention to this.

[RAM_TED]

Sorry for got to mention, called customer service today, made me wait on the phone to find out if she could do any thing, talked to her higher ups, can't do any thing. Return only for credit. Again very disappointed.

[Mattel Support]

We're truly sorry about your disappointing experience! We'll be sure to pass along your comments to the appropriate team members on our end.