ThaddeusJP Posted February 13, 2020 Posted February 13, 2020 Howdy. Got the email about updating card info. I was unable to add back on the card that was orginally on file. I was able to add a different one, however. Is there something on the back end that could possibly prevent the old card from being added on? Got the following: "Sorry, the payment validation failed. Please verify the card information." Thanks for the email heads up! Thad Check out reddits hotwheels community: www.reddit.com/r/hotwheels
Mattel Support Posted February 13, 2020 Posted February 13, 2020 Please make sure to delete all your cache and cookies. If you're still experiencing issues adding your credit card to your account, please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
BIGEASYSAINT Posted February 14, 2020 Posted February 14, 2020 I got that initially when I was finally able to enter the CC info. That's bc I had a typo in the actual card number. Try your original again if you want to use the one you always used and double check all the info you enter before hitting the add or update button. Plucker Punched! * You'll either like the Room of Doom or you'll go to bed without your Hot Wheel!!! Always looking for bone shaker errors and VW errors! Sig courtesy of COOLBREEZE Feedback: http://forums.hotwheelscollectors.com/eve/forums/a/tpc/f/9224060942/m/4431022815
RAYZ-HWC Posted February 14, 2020 Posted February 14, 2020 ..any reason for getting our CVV (security code) for updating our accounts? All this while it was only required during every sale check-out. Should we be aware of our privacy
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