Selections Order / Credit Card Question

[SCATMAIL1]

I just updated my Credit Card info per request by Mattel.  Looking at my "Dirty Blonde" order from 2019 history it shows my order

which was placed in 2019 is still there, but shows payment information as an old credit card number no longer in use. My question

is when this order goes active will the system pickup the new credit card information I just entered. Don't want to loose my order because

the credit card listed for payment is no longer in use.

[DOOMUS]

I know for the last one they said to make sure the CC on file was updated and correct before they were ready to ship. I would assume the same for this, that the system will use whatever the current card on file is.

[Mattel Support]

Reach out to our Customer Service team for questions about your order. They'll be more than happy to answer your questions! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx . (201-443-1091 Internationally)

[BIGEASYSAINT]

In the past they have not been able to update the CC info prior to shipment. We get a CC decline email and then call to update the informaiton for the order. In the past, updating the info online did not update the info on a past order. Maybe they've changed this, but the CC decline has been the way for many years.

[Iron Storm 1962]

I still have the gift card I used for my purchase stashed away so I don't accidentally spend it on something else. I've used 4-5 different cards throughout last year.

[HWClams]

8 hours ago, BIGEASYSAINT said:

In the past they have not been able to update the CC info prior to shipment. We get a CC decline email and then call to update the informaiton for the order. In the past, updating the info online did not update the info on a past order. Maybe they've changed this, but the CC decline has been the way for many years.

 

This is the correct answer.