Credit Card Invalid?

[syf2000]

After entering and submitting my details for the credit card under payment method, I get brought up to the top of the page with a red banner saying credit card invalid, please check credit card information again. My credit card is working fine and details are al entered correctly, please advise?

[1967STANG]

I had the same thing happen to me when I tried to re enter my info. I hit the back button a few times & then tried again & it worked. I don't know why. All my info was correct the first time. 

[Mattel Support]

If you haven't done so already, please clear all your cache and cookies! If you're still experiencing issues, reach out to our Customer Service team, and we'll be more than happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx . (201-443-1091 Internationally)

[636JAYBRD]

Just updated my card info..was successful in 2 seconds.. card successfully updated.. chrome.

[BIGEASYSAINT]

On 2/16/2020 at 12:03 PM, syf2000 said:

After entering and submitting my details for the credit card under payment method, I get brought up to the top of the page with a red banner saying credit card invalid, please check credit card information again. My credit card is working fine and details are al entered correctly, please advise?

 

Did you double check the information you entered? I had the same on my first attempt, and I actually had a typo in my card number. Made the correction and was good to go.

[syf2000]

Tried again with iPhone still not working, gonna try again with chrome. If it still doesn’t work I’ll contact customer services