Add to cart, kicked back to sign in page , even though name still on page

[MADDIEHWGIRL]

I wish Mattel could provide answers for this situation. I clear my cache, sign in to my account, wait for the sale. When I finally get through and I get to add to cart I click on it and it kicks me back to the sign in page. Keeps happening over and over. Happened with the Holiday Bus , kept happening till it sold out,and did not get it. Called customer service, they'll look into it and get back to me, never heard from them again. Today it happened again so I called customer service while it was happening and all the lady said was "just keep trying". so I asked can anyone explain why this happens during some sales.I understand if something sells out before I can order it but this is pretty much blocking me from purchasing the item. The lady had no answers and became a bit rude so just hung up and kept trying. Finally got through probably cause it was 12,500 not 10,000 like the holiday bus. But if anyone from Mattel does read this please explain how do I avoid this situation. I do everything you instruct before a sale, sign in and wait but then keep getting kicked back to the sign in page which says Hi Madeline. So even though it's greeting me like I'm signed in, it acts like I'm not signed in. Please Help, Thank You.

[Mattel Support]

We're sorry for your frustrating experience. Could you please email customerservice@mattelwheels.com with the following information, and they'll be more than happy to help with your technical issues.

 

1. The type of computer you're using (PC, Macintosh)

 

2. The operating system (Windows, Mac, Linux, etc.)

 

3. The web browser you are using (Internet Explorer, Chrome, Firefox, etc.) including the browser version number.

 

4. The date the issue occurred

 

5. The specific error message you saw, if any

 

6. A detailed description of what happened

 

7. Your e-mail address or phone number, depending on how you would prefer to be contacted

[Kegger]

I had the exact same issue with the membership renewal.

 

I was signed in, went to the waiting room, waited, went to the add to cart screen and was booted back to the sign in and forced to sign back in.

 

Did this dance twice and kept got signed out both times. Kept telling me I had to be an active member or registered member. Whatever the wording.

 

Happened this time and during two of the exclusive sales.