2020 RLC Renewal Membership Order History has disappeared

[dolphin1]

Is this normal, Order history for 2020 RLC Renewel Membership was showing and now gone. Should I be worried.

 

[Kaledhz]

You need have "red line club member" in the top of your account. Sometimes the site dont shows up the purchases

[dolphin1]

3 minutes ago, Kaledhz said:

You need have "red line club member" in the top of your account. Sometimes the site dont shows up the purchases

I do,been a red line club member for a few years, was showing earlier with the order number status etc. and now disappeared.

[8LUGNUTS]

Mine is showing in the Order Summary list but when I click on the Details link it shows nothing.  I *did* receive an email confirmation.  As long as you have your order number you should be good but if you are concerned then call Mattel Customer Service tomorrow and ask them if your order is legit.

[VICMAN88]

This is a topic I have been trying to get an admin to answer for 2 days now.  What will happen to my orders from last year ? During a recent call to CS, I was told that if I was not a current paid member when orders get processed that the order would be cancelled. I still have multiple selections cars from 2019 ans well as the Tootsie Roll car that were not processed yet and my account is now expired, 

[dolphin1]

33 minutes ago, 8LUGNUTS said:

Mine is showing in the Order Summary list but when I click on the Details link it shows nothing.  I *did* receive an email confirmation.  As long as you have your order number you should be good but if you are concerned then call Mattel Customer Service tomorrow and ask them if your order is legit.

Why wouldn't the order be legit. I have a email confirmation and order number.

[maira]

I also got same problem.  received the confirmation order email but when check to order history didn't have any order.

[HWCGary]

18 hours ago, VICMAN88 said:

This is a topic I have been trying to get an admin to answer for 2 days now.  What will happen to my orders from last year ? During a recent call to CS, I was told that if I was not a current paid member when orders get processed that the order would be cancelled. I still have multiple selections cars from 2019 ans well as the Tootsie Roll car that were not processed yet and my account is now expired, 

 

We are bringing this up, but I suspect there will be a solution to this. It may require you to call CS once we figure it out, but we'll look into it and get back to you when we have some answers that aren't just speculation.