RLC Membership

[DOUGELLER]

Just wanted to let management know how disappointed I was with the RLC. Today is the first time since 2004 I didn’t get a membership and this was the first time in at least ten years I didn’t get a mainline set. Really bummed I look forward to getting both each year. I was in line and ready to go just didn’t get in. Really enjoy my Hotwheels .

[BillJ63]

First time since 2002 or so...……...No more for me

 

[BillJ63]

WAS #4027....not sure now!

 

[Californiantoys]

I've read through quite a number of forums with this same complaint. I'm right there with all of you. I've been a faithful customer and collector practically all my life to Mattel. I've been a returning RLC member for a number of years and have purchased prior years membership cars from E-Bay and other sellers. Every year until last year the number of memberships was stated before memberships went on sale and cars were numbered. There was a priority window for members which lasted a week if my memory serves me right. Cars were numbered up to the green Datsun 510 in 2018 and later in the year it seemed they added more meberships then what was originally stated. In 2019 The black 67 was not numbered and memberships were opened for a month or more before they finally closed it and never said sold out. I called customer service today and was told memberships sold out in 2 hours. The representative also told me she did not know how many memberships were available but told me it was 17,000 in 2019. She also tried to tell me that the first run car was never numbered to which I told her she needed to check the history. She asked me if I had tried to log on and purchase one to which I was honest and said no because I thought I had time. It wasn't stated that they were limited and they haven't been the last two years so I thought I did have time. It's all our fault because we didn't read the fine print that says were changing the rules and we don't care how our returning customers feel. Of course it was put in legal talk so they can't be sued. I'm through talking about this now. I hate that it has taken so much of my thought and energy today. I'm so soured about the club now and it has just gotten worse for all it's so called improvements. I was a good customer Mattel. So were many more previous members who are not going to be this year. I will not buy any new RLC cars on E-Bay. I looked and there were more 2020 Nissan Skyline club car and kits for sale on E-Bay then I care to count. Isn't that against the rules. I don't think Mattel cares so I don't know why I'm even writing this. Goodbye signed formerly an RLC member and Hot Wheel enthusiast. 

 

PS; This guy even advertises he's got more then one available.

[honda1975]

2019 was my first year back after being gone several years due to military service. I still have my original 2002 card and car. I only tried buying a couple of the rlc cars this year - the ones I liked.  Didn't get one car all year all due to tech issues and sold out.  I never had tech issues in 2002, so in 18 years what were the improvements? You should go to FB to see the guys advertising 9 of these, because he has 10 accounts. Didn't receive an email with updates either.  With this company, it doesn't pay to be loyal, which is sad.