Justsendit Posted February 27, 2020 Posted February 27, 2020 Hello I got a membership and confirmation email and no order is showing on my account page, and i cant see the RLC forums and no money has been taken from my account. can someone please let me know if this is normal for new members. Quote
Mattel Support Posted February 28, 2020 Posted February 28, 2020 We're sorry you're experiencing account issues! Reach out to our team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. Quote
Justsendit Posted March 2, 2020 Author Posted March 2, 2020 On 2/29/2020 at 6:20 AM, MattelConsumerServices1626616348 said: We're sorry you're experiencing account issues! Reach out to our team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. I s there a way to contact customer service via email ? as i am from Australia and it is hard to ring international and costly thank you Quote
Mattel Support Posted March 2, 2020 Posted March 2, 2020 10 hours ago, Justsendit said: I s there a way to contact customer service via email ? as i am from Australia and it is hard to ring international and costly thank you Our Australian affiliate's contact information is: Phone: 1300 135 312 M-F 8:30am - 4:30pm, EST. Email: infoaust@mattel.com Quote
evtrrb Posted March 3, 2020 Posted March 3, 2020 On 3/2/2020 at 8:31 PM, Justsendit said: I s there a way to contact customer service via email ? as i am from Australia and it is hard to ring international and costly thank you Has the Australian office been able to assist and resolve your issue ? Quote
Justsendit Posted March 3, 2020 Author Posted March 3, 2020 9 hours ago, evtrrb said: Has the Australian office been able to assist and resolve your issue ? NO they referred it to the US office who replied today by cancelling my order for no reason. they said the billing address for credit card was wrong but it wasnt. looks like i wont be getting a membership this year. Quote
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