pankhuri91 Posted February 28, 2020 Posted February 28, 2020 Hi. This is my first time as a RLC member. I did get through the membership sale. And I received a confirmation email. Up to yesterday, I was recognized as RLC member in the forum, but I did not see my purchase been reflected into the Order History. Today it is showing as a HWC member. I have a order number for my purchase. What do I do now? Is there anyone else facing the same issue? If yes can we get a fixed/standard solution for this problem? This issue is really taxing, all the way from the wait to purchase the membership and now confirming the purchase. I hope someone can help me out with this. If anyone got this problem fixed, please share your experience/and how you got it solved here. Would really really appreciate that. Thank you all. Quote
luziaMlima Posted February 28, 2020 Posted February 28, 2020 I have exactly the same problem, I already sent an email and I didn't get a response. Quote
JIMS2501 Posted February 28, 2020 Posted February 28, 2020 If you received a confirmation e-mail you should be fine. I had the same problem but it got fixed. Quote
lilrj Posted February 28, 2020 Posted February 28, 2020 Me too. I emailed customer service, the system canceled my membership purchase. ? Quote
Mattel Support Posted February 28, 2020 Posted February 28, 2020 Reach out to our team, and we'll be happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. Quote
pankhuri91 Posted February 29, 2020 Author Posted February 29, 2020 14 hours ago, MattelConsumerServices1626616348 said: Reach out to our team, and we'll be happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. If this issue is common, can we have a fixed solution for everyone? I've been hearing that when we place a call to the support team, the answer are standard and the application to become a member will be canceled. I hope this is not true. I understand the traffic/the number of sign up is extremely high this year and the window was closed quickly. This may have cause dissatisfaction among the senior members and you guys are trying to find a solution for that. An auto renewal solution could be an answer for the long standing members of RLC. But I hope that does not mean that we, the newer members will not be given fair opportunity to be a member this year. I was in the waiting room from an hour earlier trying to complete this membership purchase. I've waited a very long time for this. It disappoint me that after getting thru that, making the payment, it is still not reflecting in my order history nor my status as a RLC member. I'm waiting for this issue to be sorted. I hope Mattel will find a solution that pleases all involved parties. Thank you. Quote
Mykustomz Posted March 1, 2020 Posted March 1, 2020 same here..i got a confirmation email, but no order history or even RLC Membership number Quote
SilverSurfer Posted March 2, 2020 Posted March 2, 2020 Same thing happen to me. Still waiting for reply from them. Quote
pankhuri91 Posted March 3, 2020 Author Posted March 3, 2020 If any of you guys did manage to get it sorted, do share your experience here! Thank you! Quote
Kevinroc14 Posted March 4, 2020 Posted March 4, 2020 the same happens to a friend's account, the purchase order does not appear in the account Quote
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