Guest Elloise1572377842 Posted December 30, 2012 Posted December 30, 2012 Have just tried to place an order from the shop and my quarterly reward isn't being shown.I haven't used it yet so not quite sure why this is happening as it's not the 31st yet. Thanks in advance if this can be rectified before then so I can place my order.
SHEREEM Posted December 30, 2012 Posted December 30, 2012 Hi Diamond Girl, we're sorry you're having issues with your reward. If you haven't already, try going all the way through the checkout process until the final ok for the order to see if it shows up on that last page/total. I'm not sure if any of the CS reps will be checking the boards over the holiday. If so, someone will pm you to try to work this out with you.
Guest BCCS LesP Posted December 30, 2012 Posted December 30, 2012 Hello Diamond Girl, I do show that your reward is still available. Please make sure that you are logged into your Fan Club Account and that the item that you are trying to purchase is $20 or more. If you are still experiencing problems please PM me at BCCS LesP.
Guest Elloise1572377842 Posted December 30, 2012 Posted December 30, 2012 In Response to Re: No Quarterly reward: Hello Diamond Girl, I do show that your reward is still available. Please make sure that you are logged into your Fan Club Account and that the item that you are trying to purchase is $20 or more. If you are still experiencing problems please PM me at BCCS LesP. Posted by BCCS LesP Thank you Shereem and BCCS LesP. Happy New Year to you both.
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