Let's Play Brunette - QC Issues Part 2

[Guest tmsia1572400439]

 

Sheree, I appreciate you taking the time to post instructions on how to return my doll and possibly get reimbursement for returning her but I don't feel that resolves my issue.

 

At this point, I am beyond frustrated with the cavalier attitude Barbie Collector seems to have with regard to the quality of their merchanise. All a person has to do is visit the main forum and see various topics with regard to quality lately - "What's up with Hope Diamond's hair?" for one.

 

I paid $175 for this set! I expected to receive a perfectly mint doll but I received a doll that should have been pulled from the line and never sent out. Does Mattel not stand by its product? If not, then maybe I just need to return the entire set for a complete refund.

 

 

Tammy

 

[Guest TOYBOX1572402193]

Dear Tammy,

A BC Customer Service representative will contact you shortly via a Personal Message (PM) regarding this matter. We are truly sorry that this has happened and that this process is so frustrating. Thank you,

Toybox

[Guest BCCS LesP]

Hello Tammy,

 

I sent you a PM.