SHEREEM Posted February 26, 2012 Posted February 26, 2012 Tammy, we're sorry about the issues with your Let's Play doll. Here are return instructions: You can return your Let's Play set (you will need to send back the doll, the Spring fashion, and certificate) by packing your items in a sturdy corrugated box and sending it to: Barbie Collector Returns 8300 Fairway Pl Middleton, WI 53562 What you will need to do is send a note with your name, address, phone, and order number letting the Returns team know what you would like them to do (exchange or refund) and advising them your order came without a packing slip. As always, if you have any questions, you can PM one of the Mattel mods or contact Customer Service.
Guest tmsia1572400439 Posted February 26, 2012 Posted February 26, 2012 Sheree, I appreciate your response but since this is obviously a defect issue, I should not have to pay return shipping.
SHEREEM Posted February 26, 2012 Posted February 26, 2012 Tammy, put a copy of the shipping charge slip in the package and they will reimburse those for you.
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