sold out or not?

[KELLYANNE]

Hello.  I ordered 2 dolls on December 29th.  One was in stock and shipped right away.  The other TommyX Gigi said was backordered until January 5th.  Well that date has past and still no word.  On the site it looks like she has sold out.  I would like to know if I am getting her or not and if I lost part of my reward on her.  I can give you the order number if you need.  thank you

[MCTSTC]

I have the same situation.  My order still shows Gigi backordered until Jan. 5th.  I placed the order on Dec 9 using my last reward and the other item in the order shipped right away.

 

In Response to sold out or not?:

Hello.  I ordered 2 dolls on December 29th.  One was in stock and shipped right away.  The other TommyX Gigi said was backordered until January 5th.  Well that date has past and still no word.  On the site it looks like she has sold out.  I would like to know if I am getting her or not and if I lost part of my reward on her.  I can give you the order number if you need.  thank you

Posted by KELLYANNE

 

[Guest MattelConsumerServices]

We're sorry to hear this! Our team can look into this for you with an account number or order number. They are available at 800-747-8697, 7am - 10pm Central Time, 9am - 6pm Central Time on weekends.