GMAD1955 Posted March 7, 2017 Posted March 7, 2017 Dear Customer Service, I purchased the BFMC Blue Suit, Order#103138549 on July 6, 2016. The new articulated Silkstone dolls are too delicate. I tilted the head in a position that resulted in damage to the dolls body.
Guest BCCSTammyE1572389943 Posted March 8, 2017 Posted March 8, 2017 We are sorry to learn that this has happened to your BFMC Blue Suit doll. Since this purchase is outside of the Barbie Collection return policy, we ask that you contact our Consumer Relations. They will be able to assist with resolution. Consumer Relations- 1-800-524-8697 Mon- Fri 8am-5pm central time. BCCSTammyE
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