Not Getting Email Notifications for PMs and Selected Threads

[Guest MOPOSH1572391012]

For at least a week, I have not gotten email notifications for PMs and selected threads.  The box is checked to receive PM email notifications.  I have sometimes gotten the email notification for PMs a day later in my Spam box.  I used to get email notifications no problem in my in-box, but not anymore. 

 

I use Internet Explorer.

 

Thank you.

[Guest TOYBOX1572402193]

Dear Maurine, A BCCS representative may contact you about this matter. To ensure you get all your e-mail from BarbieCollector.com, please add news@email.barbiecollector.com and community@mattel.com to your address book. Thank you. Toybox

 

**Added**

An administrator such as BCCS Les P may review your account settings and directly assist you regarding your issue with emails. BCCS representatives review the Complaint Forum versus the Report a Problem forum, therefore your original discussion has been moved here.

[Guest BCCSTammyE1572389943]

Dear Maureen,

 

I have sent you a pm.

 

Thanks

BCCS TammyE