Laser Leatherette - SERIOUS QUALITY ISSUES!!! And all the other dolls too!

[Guest Stanislav1103]

I am sorry that I have to write this here , but I am really tired of all this ! Me and my best friend , both bought Laser Leatherette - a Platinum Label doll ! I always thought that except for the production number , the label also shows the quality of the dolls ! Not in this case , or honestly not in any case lately ! My Laser Leatherette came with two EXTREMELY different eyes , marks and she is crosseyed ! The hair is messy and awful ! The one that my friend got has another issue , the eyliner on both eyes have a completely different shape and color . But at least the problem with the hair is the same ! The dress is turning yellow already , and not to mantion the PLASTIC earrings !!! I miss so much the time when we were getting dolls like Enchanted Mermaid , Byron Lars dolls , The Women of Royalty collection , the Greek godesses , etc. And now ? We get cheap glitter , plastic and poor quality ! Where are the beads , where is the embroidery , what happened to the nice makeup ? Every year it's getting worse and worse , cheaper and cheaper ! It's a shame !!! I was so excited when I saw the Wicked Witch of the West in the shop and bought her , and when I received her it was a disaster ... the dress is literally a porely made bag ! The makeup is made like it's a $10 playline doll ! Honestly , if the things doesn't change , I will no longer be a fan club member . It's not worth the efforts !!! And FIX your site issues too !!! It's the worst  ran site in the history of the internet !!! SO disappointed !!!

[Guest BCCSTammyE1572389943]

Dear Stanislav1103,

We are sorry to learn that your doll has not arrived in pristine condition.  As you know she has sold out and is not available for an exchange.  If you are not completely satisfied, we are able to issue a refund upon receipt of the doll.  Please note that our return policy states that items must be returned within 30 days of receipt.

We value your comments and appreciate the time you took to share them with us. Additionally, they have been documented and passed along appropriately.

BCCS TammyE