No Purchase Order possible to place

[PALERMOS]

Dear Mattel/Barbie

 

I am very disappointed with the treatment you gave to my last "attempt to purchase". All the times I placed an order, your system cancelled it automatically. I was able to see in the balance of my card a charge and an inmediate reversal. When I reported it to your Customer service, you always sent the same answer: "Call Customer service and place your order by phone. We are happy to give you a discount for the inconvenience".

 

That could be an awesome help for someone who lives in the US, but I live abroad and I told you in my mail that it is impossible for me to make an international call which cost would revaluate the price of the items for much. This could sound crazy for someone who has never lived out of the USA, but it is a reality.

 

I was unable to make my purchase and use my last reward. Your "automatic system" refused to accept my payment, even when it was the same method I had used for the last three years (same debit card of the same American bank).

 

This is a list of my attempts, just for your records:

1419616184

1419598830

1419525279

1419521919

1419521899

1419489737

1419616183

1419598815

1419598812

1419598806

 

This way, I will be unable to renew my membership. You will lose a member and a customer.

 

Simon

[Guest MattelConsumerServices]

We’re very sorry to hear about the issues you’ve had trying to place an order, Simon!  Based on the issues you’ve described, the best thing to do is to call our team for assistance, though.  We have a number set up for international callers - 201-443-1091.  Our team is available Monday through Friday 9a.m. – 6p.m. Eastern Time.   We apologize for the inconvenience and any frustration that this causes.