Guest LMLISTER Posted December 27, 2017 Posted December 27, 2017 Why does Customer Service not respond to emails? I have sent three emails trying to cancel an order and cannot get any response. Very frustrating. No wonder people prefer to buy from Amazon and other places. I would appreciate a response and cancellation of my order.
Guest MattelConsumerServices Posted December 27, 2017 Posted December 27, 2017 In Response to No response after 3 emails: Why does Customer Service not respond to emails? I have sent three emails trying to cancel an order and cannot get any response. Very frustrating. No wonder people prefer to buy from Amazon and other places. I would appreciate a response and cancellation of my order. Posted by LMLISTER We're sorry about this! We're a bit behind in emails. Please give one of our agents who can access your order, a call. They are available at 800-747-8697, 7am - 10pm Central Time, 9am - 6pm Central Time on weekends.
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