Shipping broken Tribute Doll back to Mattel

[Guest cherylinla1572404295]

Hi!

I received a great Christmas present from Mattel yesterday.  I get to pay the shipping
the broken doll!  I'm a bit ticked off about that.  You would think with the doll being
substandard and broken that they could pick up the tab for shipping her back.  I think that
this stinks!

Cheryl

[SHEREEM]

Hi Cheryl, we're sorry that you received a defective Tribute.  For shipping reimbursement, include a copy of your shipping receipt inside of the box, with a note asking for reimbursement.  Customer Service should be able to take care of it for you.

[Guest BCCS JenM]

Hi Cheryl, I sent you a private message.

 

Jen M