Guest speekscutie1572392940 Posted July 8, 2012 Posted July 8, 2012 Please fix the order status look-up. It is still not working. And it's just not Barbie collector, it's Mattel across the board because the American Girl order status look-up isn't working either. Humph. Any idea on when this might get fixed??
Guest TOYBOX1572402193 Posted July 8, 2012 Posted July 8, 2012 Dear Speekscutie,Administrators are aware of this issue but it has to do with recent updates made to the server, we were told it was being addressed. I will put in an inquiry for you and as soon as we have an update one of the Moderators will pass this information on to you. If you need immediate assistance with a recent order, Customer Service is available to answer your questions, and can give you an update about tracking a package while this feature is unavailable online. Thank you so much.Toybox
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