Direct exclusive

[Guest ALLY]

I had a problem with my electricity this morning due to the storm that hit the east coast, There are alot of members that are having this problem and can't order Francie nighty brights if they want her,  I was lucky that my electric came back, and I feel bad for those who still don't have any lights or heat yet, but when I called customer service for help due to this problem, I spoke with three different customer reps who are not very friendly.  One told me that the doll sold out already in five minutes, one told me that to call my electic company to complain to them, and one told me that they don't have any control over mother nature. I asked to speak to a supervisor and was told that they don't talk to customers. There should be some kind of excemption to call in a order for a direct exclusive when there is a problem like this.  I also think that customer service needs to learn customer service.

[SHEREEM]

Hi Ally, thank you for your comments.  We hope all the east coast members affected by the recent storm are back to normal soon.

 

It's a long-standing policy that BFC direct exclusives can only be purchased on-line.  While this can be inconvenient for some at times, due to weather, work schedules, time zones or family issues, the BC team strives to be as consistent as possible with these sales.   Once an exemption is granted for one particular member or members for one particular reason or another, the complaints start rolling in from other members of unfairness. 

 

If there is an exclusive that a member wants to purchase and they are not available to make the purchase because of a certain situation, arrangements should be made with a family member, friend or another member to assist.

 

Thanks again and have a nice evening!

[Guest BCCS LesP]

Hello Ally,

 

I apologize for the problems that you exprerienced with our Customer Service Department.  We should have been more responsive to your concerns.  Sherrre was correct that BFC Direct Exclusives can only be purchased on-line so we would not have been able to place a phone order for you.  However, we should have been more professional with our responses to your questions.  Also, our Leadership Team members will speak with our customers when a request is made.  We may not be able to immediately connect you to a member of our Leadership Team, but we would take your contact information and a team member would call you back, usually within 24 hours.  Again, I am sorry that you did not have a more pleasant experience with our Customer Service Department.