Guest BCLouE1572382628 Posted December 22, 2004 Posted December 22, 2004 Hi Kim, All we can do is suggest you contact our Customer Service people here and inform them of your problem. (This link has both email and phone options.) Sadly, since this doll is no longer available from Mattel, I'm uncertain whether they will be able to help, but I believe it's your best option at this point.
Guest KIMinTX Posted December 22, 2004 Posted December 22, 2004 I purchased a Malibu barbie a while back while we were out of town. No one has them anymore where we live. Anyway, I took her out of the box today and after taking off the plastic thing sewn to her hair there was a bunch of hard feeling stuff in her hair where it was sewn onto the platic covering. It was like it was melted to her hair. I tried as gently as possible to remove it but it would not separate. Big clumps of her hair come off where it just broke off. Now she has big chunks of hair missing. I'm very upset about this. Is there any way to replace it?
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