MAMAKAT2015 Posted September 23, 2007 Posted September 23, 2007 pribarbie BFC Member #13073 Posted Sep 23, 8:14 PM Hi there mods! I´m so upset because my Reunion Cher order was cancelled because of a problem between TRUS and Paypal - I had nothing to do with it! - and now I see a gentleman who has already sold 43 of those and has 5 more for sale! Would you please check why I ended up without a doll and this man got so many? I WOULD LIKE TO KNOW THIS SAME QUESTION....?? Well I got an e-mail saying that my Cher order was cancelled, TRU RE-instated my order because of that Paypal cancellation thing & just now sent me an e-mail cancelling it. I am sorry BUT TRU SUCKS! IS THERE ANYTHING THAT YOU CAN FIND OUT ABOUT THIS DOLL....? AS TO WHY I HAD HER PRE-ORDERED ON APRIL 21ST AND GOT THE ORDER CANCELLED BECAUSE OF SOMETHING HAVING TO DO WITH PAYPAL AND THEN TRU SENT ME AN E-MAIL ON JUNE 28TH TO HAVE IT RE-INSTATED : Dear Valued Customer, Thank you for your recent order for the Barbie Collector Platinum Label-Cher Reunion-doll. You recently received an email from PayPal stating that your order was cancelled because it exceeded the 60-day time period allowed by PayPal for an order to process. We were unaware of this restriction and are taking steps to assure that it does not happen again. We apologize for any inconvenience this may have caused and would like to extend our assistance in replacing the order for you. Please note that you will not be able to place an order by yourself, you will need the assistance of an online customer service specialist. If you are interested in replacing your order, carefully follow the steps below: 1) Please call 1-800-ToysRUs 2) When you hear the greeting, please select option #1 3) When you hear the message please select option #2 4) When you hear the message, please select option #3 5) When you hear the next message, please select option #8 Following the above steps will connect you with a customer service specialist who has been specifically trained to assist you with your replacement order. Since your replacement order will be placed manually, and to insure the safety and security of your PayPal account, we will only be able to replace these orders with a credit or debit card as payment for the order. Should you have any questions, please feel free to call us at 1-800-ToysRUs (remember to use options 1, then 2, then 3, then 8) and an online customer service specialist will gladly assist you. We value your business and look forward to serving you in the future. THEY SENT ME 2 E-MAILS TELLING ME THAT AS SOON AS THE ITEM WAS IN STOCK THAT I WOULD RECEIVE MINE ONE ON JULY 10TH AND THE OTHER JUST ON SEPT. 17TH! AND THEN ON THE VERY NEXT DAY THAT TRU SENT ME A BACKORDER NOTICE I RECEIVE A CANCELLATION NOTICE FROM THEM ON SEPT.18TH Date: Mon, 17 Sep 2007 07:51:55 -0400 From: "ToysRUs & BabiesRUs" <customer-service@TOYSRUS.COM> Add to Address Book Add Mobile Alert To: xxxxxxxxxxxxxxxxxxxxx Subject: Your Order With Toys"R"Us & Babies"R"Us Dear xxxxxxxxxxxxxxxxxxx Thank you for your recent purchase from Toys"R"Us & Babies"R"Us! You can track the status of this order, and all of your orders, online by clicking on the link below: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx] You can also view all of your order information in the My Accounts section of our website where you can: * Track all your orders * Change your password * Manage your account * And do much more! Please allow up to one hour for your order information to be updated in our systems. Purchase Information for Order #xxxxxxxxxxxxxx Shipping Address: Billing Address: xxxxxxxxxxxxxxxxxxx Order Summary: Item: 3534489 Description: BB CHER DOLL Quantity: 1 @ $34.99 Shipping Method: Standard Ground Sub-Total: $34.99 ___________________________ Sales Tax: $2.36 ___________________________ Order Total: $37.35 ___________________________ You will not be charged for your order until we ship your item(s). We will email you with tracking information after we ship your item(s). If the items you ordered are shipped in more than one package, you will be able to check the status of each package on our website. As a friendly reminder, orders take 2 - 3 business days to process before they ship from our fulfillment center. Depending on the time that you placed your order, the first day of processing might start on the next business day. If you have any further questions concerning shipping, order status, payment, or other website policies, visit the Help area of our website at xxxxxxxxxxxxxxxxxxxxxxxxxx Thanks again for shopping at Toys"R"Us & Babies"R"Us. We are continually expanding our selection to serve you better, so be sure to visit us often for new items and the latest promotions. Sincerely, The Customer Service Team Toys"R"Us & Babies"R"Us & HERE IS THE CANCELLATION NOTICE: Date: Tue, 18 Sep 2007 13:51:17 -0400 From: "ToysRUs & BabiesRUs" <customer-service@TOYSRUS.COM> Add to Address Book Add Mobile Alert To: xxxxxxxxxxxxxxxxxxxxxx Subject: Order # 67048945-001 Cancellation Notice Dear xxxxxxxxxxxxxxxxxx Thank you for your recent purchase from Toys"R"Us & Babies"R"Us! We would like to let you know that some or all of the items from your order67048945-001 are unavailable at this time, and we have cancelled from your order. We apologize for any inconvenience this may cause. The following item(s) have been cancelled, and you will not be charged for them: Item Name: BB CHER DOLL Model/Article: E43A053D One Color Quantity: 1 @ $ 34.99 You can check the status of the remainder of your order at the My Account section of our website, where you can also: - Track all your orders - Change your password - Manage your account - Do much more! Please allow up to one hour for your order information to be updated in our systems. If you have any further questions concerning shipping, order status, payment or other website policies, visit the Help area of our website at xxxxxxxxxxxxxxxxxxxxx Again, we apologize for any inconvenience this may have caused. We are continually expanding our selection to serve you better, so be sure to visit us often for new items and the latest promotions. Sincerely, The Customer Service Team Toys"R"Us & Babies"R"Us SO I DON'T KNOW WHY THEY EVEN BOTHERED TO SEND ME AN E-MAIL AND TELL ME TO CALL TO REINSTAE THE DOLL IF THEY WERE JUST GOING TO TURN AROUND AND CANCEL IT AGAIN....?? I BELIEVE THEIR CUSTOMER SERVICE ABSOLUTELY STINKS! AND THEY DO NOT KNOW HOW TO HANDLE THE SALES OF THE PLATINUM LABEL DOLLS THAT THEY GET FROM MATTEL. THEY COULD HAVE AT LEAST SENT ME ONE OF THOSE OF THE 200 DOLLS THAT WENT TO THE Barbie Collector Private Shopping Event at Toys R Us Times Square...., I AM SO POSITIVE THAT MANY OF THE DOLLS WERE TAKEN BY TRU EMPLOYEES AND SOLD ON E-BAY FOR A NICE PROFIT... WHICH IS WRONG...BUT I KNOW IT HAS BEEN DONE... IT ALSO HAPPENS WITH THE HOT WHEELS.... I AM SORRY FOR GOING ON ABOUT THIS BUT I WAS & STILL AM SO MAD WHEN I SAW MY E-MAIL FROM TRU CANCELLING MY CHER ORDER AFTER THEY MANUALLY REINSTATED IT! I BELIEVE I WAS one of the very first to order this doll on APRIL 21ST, got it cancelled and then TRU sent me an e-mail to reinstate it and now it was just cancelled again so YA THAT IS PROBABLY WHY THE DOLL ENDED BACK UP ON THE WEBSITE FOR A NANOSECOND BECUASE THEY JUST SOLD MY DOLL TO SOMEONE ELSE! I AM SORRY FOR GOING ON ABOUT THIS BUT I WAS & STILL AM SO MAD , WHEN I SAW MY E-MAIL FROM TRU CANCELLING MY CHER ORDER AFTER THEY MANUALLY REINSTATED IT! I AM MAD AT TRU FOR NOT KNOWING HOW TO RUN A FAIR SALES BUSINESS. & I KNOW THAT THERE ARE MANY OTHERS NOT HAPPY WITH TRU FOR THEY WAY THAT THEY HAVE BEEN RUNNING BUSINESS.... SOMEONE SAID THAT TRU WAS RAN BY A BARREL OF DRUNKEN MONKEYS BOY WAS THEY RIGHT!! (POODLEBEAR) I PRE-ORDERED A DIEDRE OF ULSTER ON APRIL 21ST THE SAME DAY THAT I PRE-ORDERED THE CHER DOLL, AS OF RIGHT NOW THE DIEDRE OF ULSTER IS STILL SHOWING BACKORDERED, SO I AM WONDERING IF I WILL BE GETTING A CANCELLATION NOTICE FOR THE DIEDRE OF ULSTER AS WELL.... ~NICOLE~
Guest alexmarie Posted September 24, 2007 Posted September 24, 2007 Nicole- I edited your post to remove all links and all personal information. It is never a good idea to post your personals info online. I cannot address the rest of this, as I am in the same boat as you are in regards to this doll. However, your comment here: quote: THEY COULD HAVE AT LEAST SENT ME ONE OF THOSE OF THE 200 DOLLS THAT WENT TO THE Barbie Collector Private Shopping Event at Toys R Us Times Square...., To the best of my knowledge NO Cher dolls were available for purchase at the TImes Square event. This was posted by more than one member who attended the event.
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