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Yet another complaint about the new shipping boxes.


JUDYRAE

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Posted

I received my Heidi Klum doll today & while the doll box is in fairly good shape, I am not impressed with these new shipping boxes at all.

 

I have never had a problem with the boxes I receive my dolls from BC in & often re-use the boxes because they are so sturdy. I also re-use the packing peanuts so they don't go to waste.

 

These new boxes feel very fragile to me & while I do debox most of my dolls, there are dolls that I keep NRFB & would like them to have nice boxes.

 

I have to agree with Debbie (dars96) about rethinking further orders from Barbie Collectibles if these shipping boxes are going to be used.

Collect what you love & you will love your collection.

Bigotry wrapped in religion is still bigotry.

Posted

Lou and the Mattel team are on weekend/holiday. I have notified Lou of the complaints registered here recently. Hopefully he, or one of the Customer Service mods, will be able to chime in about the boxes. Thanks for your patience.

Thank you and Enjoy!

Guest BCCSRebeccaT1572404721
Posted

Dear Judyrae,

 

Thank you for sharing your concerns regarding the shipping carton. I have sent your concerns to the appropriate parties.

 

Sincerely,

 

BCCS RebeccaT

Customer Service

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