CS, Haut Monde

[Guest Ireland_Forever]

Hi BFCM,

 

I posted a message about cs allowing me to an exchange and also my shipping will be refunded.

I found out today that I CAN'T EXCHANGE THE DOLL, I would get a full refund but and I could not order another HM.

There is one thing I WILL NOT STAND FOR IS LIARS!!!

Because I am in Canada I have contacted a reporter who works with a major news station here in Toronto. He helps comsumers who are having problems with products purchased in Canada and the US.

Shame on you BC/ Mattel, you people are at fault for the defective dolls...

I will not let this rest until I have a new HM with no defects. These rules have got to change.

Summer-Shanel

[Guest watbetty1572377759]

I'm sorry you feel the need to vent about this but it has always been the case with the Club doll because there are such a limited quantity of them....and since it is clearly stated on the purchase page that there are no exchanges just refunds... Haut Monde sale page

I really don't think that there is anything a consumers group could do for you.

 

Of course I have been wrong in the past....but this is how I understood it.

[Guest scientistsoltero1572371242]

I am sorry to hear this. I know it is unfair if you received a damaged doll but like Betty mentioned it clearly states refunds only. It is not the best answer I know and perhaps this can be rewritten in the future in case of damage dolls.

 

May I ask what is wrong with your doll?

[Guest Ireland_Forever]

quote:

Originally posted by scientistsoltero:

I am sorry to hear this. I know it is unfair if you received a damaged doll but like Betty mentioned it clearly states refunds only. It is not the best answer I know and perhaps this can be rewritten in the future in case of damage dolls.

 

May I ask what is wrong with your doll?

 

 

This is my first club doll. I had no knowledge of the policy. There are other BFCM who contacted CS, I assume they did not no the policy. Also AlexMarie told me to contact cs.

As for the consumer reporter I am within my rights. The problem with the HM is, her head is loose.

Summer-Shanel

[Guest KIANARVT20201572402235]

they can send you another neck knob if that's the problem.

getting all up in a tizzy isnt going to do anything other than elevate your blood pressure.

relax a bit hon. it will be ok.

[Guest watbetty1572377759]

I was just going to suggest that too...getting a new neck knob...but I guess that only works if you are a deboxer...because you do have to debox to fix it. Beylah posted a nice little primer on that when she replaced her Lisette's neck knob. Neck Knob Replacement

 

As to it being your right to go to a consumer reporter you are absolutely right it is....I never said it wasn't.

[Guest Ireland_Forever]

quote:

Originally posted by watbetty:

I'm sorry you feel the need to vent about this but it has always been the case with the Club doll because there are such a limited quantity of them....and since it is clearly stated on the purchase page that there are no exchanges just refunds... Haut Monde sale page

I really don't think that there is anything a consumers group could do for you.

 

Of course I have been wrong in the past....but this is how I understood it.

 

Hi Betty,

I saw the Refunds only, no exchanges.

that could be a little miss leading. It should state, Refunds only, No exchanges on defected dolls. Buyer Beware some dolls may be defected.

Summer-Shanel

[Guest Ireland_Forever]

quote:

Originally posted by kianarvt2020:

they can send you another neck knob if that's the problem.

getting all up in a tizzy isnt going to do anything other than elevate your blood pressure.

relax a bit hon. it will be ok.

Mind your p and Q.

i have my rights Do not tell me what to do!!!!

[Guest watbetty1572377759]

True usually in the case of defective merchandise there is still that little chance that a company will exchange it....but sometimes there's not. That being said my HM hasn't come yet...and who knows how I would feel if the same thing happened to mine....I would probably be upset too.

[Guest KIANARVT20201572402235]

LOL im not intervening on you nor your rights. i just suggested that you relax. none of us is going to be able to help you, so getting all worked up will not gain you anything.

maybe try posting this under complaints again?