Unhappy

[Guest BARRBEEGIRL1572404327]

I have been a Barbie Fan Club member for many years, this new website took 6 months to open and I cannot log in on my ipad.  The chart for membership shows that both gold members and platinum members get early access to the platinum dolls.  Therefore, since I didn't really need the shoe pack, I went with a gold label membership this year.  However, when the email for the platiinum doll was sent, it states that platinum members get early access to the platinum doll.  So, if I want the doll, I would have to purchase another membership for $34.95 even though it says upgrade.  To me, upgrade, means, that I could pay the difference and get a platinum membership.  However, that does not seem to be the case.  I talked to Sarah, at Barbie Signature and she was very nice, but in order to get platinum, I was told that I would have to pay another $34.95.  This is so unfair.  This should have been stated clearly.  I'm wondering if I could get a refund and then purchase the platinum membership, however, I don't wish to remain on hold again in order to find out..  I have not bought any products on the Barbie Collector website since Dec. 2016 as I was waiting for my quarterly rewards.  However, that is different too.  Now if I'm a gold member I get $20 off of $80 and platinum members get $30 off of $100.  I just don't see myself spending that much all at once.  I've always had two memberships, one for me and one for my husband.  I've always spent all 8 quarterly rewards and bought Barbie Collector products.  So far, this year, I've spent $19.95 for a gold membership that doesn't do much for me.  I must say, that I'm just not very happy and I'm not sure that I will continue with my membership. *  I don't understand why my message is closed.  I haven't gotten any answers!