Guest Chris1011572399550 Posted April 8, 2018 Posted April 8, 2018 This really isn't a complaint but a get fix problem. I still don't have any records in my order history since the roll over of info except the 2018 order. Is there any way I can get someone to check out my history and put my orders back into it since I have been a member since 2011.
Guest MattelConsumerServices Posted April 9, 2018 Posted April 9, 2018 We're sorry to hear this! We'll be sure to pass this onto the appropriate teams for review. In the meantime, we recommend reaching out to our Online Store team, to see if anything could be done, behind the scenes. They can be reached by phone at 800-747-8697 and are available Monday through Friday 9a.m. – 6p.m. Eastern Time.
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