Tambone Posted February 11, 2018 Posted February 11, 2018 Hello, I placed an order for 4 dolls on January 26, 2018. I still have not recieved them. I have been checking the tracking and it continues to state "Shipping label has been created. The status will be updated when shipment begins to travel". and "Anticipated ship date: Tue 1/30/2018". It aslo reads it's coming from Jonestown PA. PA is a neighboring state to my state. Why is this taking so long to leave where Mattel is shipping it from. I have been finding that the shipping speed has really slowed down over the past year or so. I understand that once it leaves the facility it is takes time, but it has not left the facility and it is over 2 weeks now. I want to know WHY??? Happy Barbie Collecting!! :-)
Guest MattelConsumerServices Posted February 12, 2018 Posted February 12, 2018 We're so sorry to hear of this frustrating experience! If you contact our team, they'll be able to help you with your order. They’re available 7a.m. – 10p.m. Central Time, 9a.m. – 6p.m. Central Time on weekends.
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