CHERYLDBURNETT Posted March 2, 2018 Posted March 2, 2018 Mattel, What is up with the company you use to ship the Barbie dolls? They are just awful!!! I am a serious NRFB collector, so when I get three dolls (The Wrinkle in Time Giftset) whose boxes are severly damaged, what am I supposed to do? I am returning them and I will not order from this website again until the problem is corrected. I am so upset I can hardly see straight!
Guest MattelConsumerServices Posted March 5, 2018 Posted March 5, 2018 In Response to Boxes received damages: Mattel, What is up with the company you use to ship the Barbie dolls? They are just awful!!! I am a serious NRFB collector, so when I get three dolls (The Wrinkle in Time Giftset) whose boxes are severly damaged, what am I supposed to do? I am returning them and I will not order from this website again until the problem is corrected. I am so upset I can hardly see straight! Posted by CHERYLDBURNETT We're so sorry to hear of this frustrating experience! We'll be sure to forward your comments to the appropriate teams. Although we don't cover damaged packaging, if there is any damage to the dolls themselves, please reach out to our team for help. They’re available Monday through Friday 8a.m. – 11p.m. Eastern Time, or 10a.m. – 7p.m. Eastern Time on weekends.
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