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Shipping, handling, custom fees


JOSEEEPHINE

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Posted
Good morning, after passing my order last night for the pink sale, I'm digesting quite badly the $40 total of fees added to my bill. Everytime I must wait for that pink sale to make it worth it. . Whenever there is a 20% off I feel kinda cheated to never be able to enjoy a real discount as my quarterly rebate goes straight to cover a part ONLY of those fees. Toys r us is charging a flat $9.95 fee to ship here so it is possible to have lower rates, ESPECIALLY that I know that you have a warehouse here in Canada (Ontario); when I returned Ghost last year I sent it there. The excuse that I live in Canada (sometimes people make it sound like it's way up there in a far far away land) doesn't stick anymore. I live 35 minutes from the US borders!
Guest BCCS LesP
Posted

Dear Joseeephine,

I apologize for your frustrations with our Canada shipping charges and delivery fees.  I will make sure to pass your concerns on to our Marketing Team.  We actually do not have a warehouse in Canada.  We simply contracted with our delivery agent, who has a distribution center in Canada, for them to receive returns from our customers in Canada. We wanted to make the return process a little easier and faster.

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