I have a FULL shopping bag,would love to pay but everything is frozen.SO frustrating!!

[GRACE1050]

I filled a shopping cart and have been trying to view my cart and check out.I've been waiting for just about 2 hours.What gives??Am I the only one having this problem?

 

It is now 5 hours since I loaded 19 dolls into my bag and STILL am unable to purchase them.Now half of them are sold out.I'm not sure why I still want to spend money when faced with so much incompetence.No one will even answer my question?????

[Guest alexs_barbie_girl1572399552]

Same here. $100 worth of merchandise. I give up.

 

The "improvements" to this site have made things worse than ever. Thanks for nothing Mattel.

[Guest BCCS JenM]

I'm sorry to hear that you both are having troubles checking out.  We've tried to re-create the error, but not been successful, and I've forwarded these comments to our supervisory team.  If you're still having trouble, please call and we'll be happy to place your order over the phone.

 

Thanks!

Jen M

Mattel Moderator

 

 

In Response to Re: I have a FULL shopping bag,would love to pay but everything is frozen.SO frustrating!!:

Same here. $100 worth of merchandise. I give up. The "improvements" to this site have made things worse than ever. Thanks for nothing Mattel.

Posted by alexs_barbie_girl