Guest daniella1572393052 Posted October 18, 2011 Posted October 18, 2011 Hi! My Tribute stood untouched since she arrived to my US address and last week when I picked her up and opened the box for the first time ever she had the neck and arms broken. Is there any warranty for this? thanks, Dani
Guest TOYBOX1572402193 Posted October 18, 2011 Posted October 18, 2011 We're very sorry that you received a defective and/or damaged item. For your convenience, I've listed the Return/Exchange Policy: ---- What is your return/exchange policy? If for any reason you're not completely satisfied with your Barbie® Collector catalog or online purchase, you may return your selection. For an immediate exchange, credit or full refund, return must be within 30 days of receipt, in the condition received in the complete original box and/or packaging, and with proof of purchase from Barbie Collector Mattel Direct. Refunds of the purchase price will be offered for returned product submitted for exchange that is sold out or no longer available. Shipping and processing charges are not refunded. We do not accept returns COD. The BarbieSM Fan Club memberships are not refundable. Returns and exchanges are normally processed within 2 business days. Returns from Canada may take an additional 5 business days for processing. Please pack your shipment securely and return it to us via UPS or insured mail for your protection. Our address is: Returns Processing Dept., Barbie Collector 8300 Fairway Place Middleton, WI, 53562
Guest BCCS JenM Posted October 19, 2011 Posted October 19, 2011 I've sent you a private message. Jen M Mattel Moderator In Response to Broken Tribute: Hi! My Tribute stood untouched since she arrived to my US address and last week when I picked her up and opened the box for the first time ever she had the neck and arms broken. Is there any warranty for this? thanks, Dani Posted by daniella
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