Guest iammuse1572398220 Posted March 17, 2013 Posted March 17, 2013 Hello! my Luncheon ensemble arrived on 16th March that I ordered from Barbie Collector. I checked her, even though she is beautiful, there's a hair stuck to her lip paint. I have the picture, but I don't have a macro lens to take a pic that close. http://www.flickr.com/photos/atrikaa/8565923774/in/photostream. What can be done about this? thank you for your time.
SHEREEM Posted March 17, 2013 Posted March 17, 2013 Hi iammuse, we're sorry your Luncheon Ensemble has a problem with her hair/lip paint. You may contact CS to arrange for a return/exchange if you desire. Email: customerservice@barbiecollector.com Phone: 1-800-491-7514, Monday-Sunday - 7 a.m. to 10 p.m. Central Time "If for any reason you're not completely satisfied with your Barbie Collector catalog or online purchase, you may return your selection. For an immediate exchange, credit or full refund, return must be within 30 days of receipt, in the condition received in the complete original box and/or packaging, and with proof of purchase from Barbie Collector Mattel Direct. Refunds of the purchase price will be offered for returned product submitted for exchange that is sold out or no longer available. Shipping and processing charges are not refunded. We do not accept returns COD. The Barbie Fan Club memberships are not refundable. Returns and exchanges are normally processed within 2 business days. Returns from Canada may take an additional 5 business days for processing. Please pack your shipment securely and return it to us via UPS or insured mail for your protection." Our address is: Returns Processing Dept., Barbie Collector 8300 Fairway Place Middleton, WI, 53562
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