Your Customer Service Line is Not Working...Now What????????

[Guest prettyboyfloyd1572387857]

Dear auntievern, I called the CS # you gave me.  All I get is a recorded message saying they'll be closed on the 16th after 4:30 pm for a meeting, then it hangs up on me!  I tried 3 times.

What can I do now?

[Auntievern]

I dont know why that is happening.  You can email customer service at customerservice@barbiecollector.com

[Auntievern]

I just called the number 1 - 800-491-7514 and the recorded message says CS staff is in a company wide meeting and to call back after 2 hours.  I dont know when this message started, so I would try calling back two hours from now.

[Guest BCCS LesP]

Dear Ricky,

 

I checked your order and the promotion did not apply.  I did process a credit back to the card you used for the $20 Buy More / Save More promotion.  It was $20 not 20%.