Help! Missing membership card & keychain

[Guest LEMPACRE@AOL.COM]

I know this isn't the right forum, but neither the ask or complaint forums are showing up for me. 

 

My mom and I both belong to the BFC. We have the same name and address but different emails, credit cards, and BFC IDs.  Hers is pipsgrandma.

 

Today we both received our membership packets.  One had the membership card and keychain, as well as a folder, letter and catalogue.  The other (which was taped shut, not sticky-sealed like the first one) just had the folder, letter and catalogue.

 

The card we received has member since 2005.  We both think she joined right before the 2006 convention so we assume this one is mine and it is her card and keychain that are missing.

 

We would appreciate someone looking into this ASAP.

 

Thanks.

 

Margie

 

[Guest MOPOSH1572391012]

Don't the cards have names on them?

[DLV98]

Ummm, did you call BC? I think you would get faster/better results.

 

On a sidenote: I hope my card has my name on it! They always did. And my number, correct member number. I know my exact sign up date and my BFC number.

[SHEREEM]

There should be a membership card for each member, which will have your name on it (not your 'member name' but your 'billing' name), the year joined and the membership number.

[Guest jchick7]

They have your name on them and "Member since (insert year here)"  if you read her post again carefully you'll see that she said her and her mom have the same name

[Guest MOPOSH1572391012]

Good catch.  Either I missed it or was thinking surname.  If it's the same name, doesn't really matter which card you take as yours.

[Guest bojoward]

no keychain here either!!!

[SHEREEM]

If you didn't receive a keychain with you kit (it is tucked on the inside of the folder and easily missed), please call CS.

[Guest tfmccall@camtel.net1572393089]

I didn't get my keychain either and I called customer service and basically I'm out of luck for that one. I was told since it was a free item and if I didn't get one they could not send one out. Oh well..

[LLEVINE]

In Response to Re: Help! Missing membership card & keychain:

I didn't get my keychain either and I called customer service and basically I'm out of luck for that one. I was told since it was a free item and if I didn't get one they could not send one out. Oh well..

Posted by tfmccall@camtel.net

 

That doesn't seem very customer friendly. You did pay for a membership and the item was supposed to be included. It wasn't just a free gift. I would call back and ask to speak with a supervisor.