Guest Bugs Posted March 17, 2012 Posted March 17, 2012 Hello. I received my redhead LPB shipment today. The shipping box was completely intact, but the doll box was damaged. I was wondering if Mattel has separate boxes to ship out so I wouldn't have to return everything back. The doll is perfect too, it's just the doll box was crushed where it's noticeable. Is there anything I can do besides sending the doll back to Mattel? Thank you.
SHEREEM Posted March 17, 2012 Posted March 17, 2012 Hi Bugs, we're sorry that your LPB doll box was damaged. Typically the entire product (doll with box and any accessories) must be returned. A CS Rep will contact you via pm soon to assist.
Guest BCCS JenM Posted March 19, 2012 Posted March 19, 2012 Hi Bugs, I sent a private message to you. Jen M Mattel Moderator In Response to Let's Play Barbie box: Hello. I received my redhead LPB shipment today. The shipping box was completely intact, but the doll box was damaged. I was wondering if Mattel has separate boxes to ship out so I wouldn't have to return everything back. The doll is perfect too, it's just the doll box was crushed where it's noticeable. Is there anything I can do besides sending the doll back to Mattel? Thank you. Posted by Bugs
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