Guest clabies Posted September 27, 2011 Posted September 27, 2011 i placed an order on the 1st day of the sale and today when I tried to see if it had shipped yet; NOTHING was showing up!!! Is there something wrong online and causeing it not to show, or has it caused my order to cancel? I REALLY wanted the items I ordered so if it has canceled can it be pulled back up? or if not can I reorder the things that are still in stock and get the coupons back? I have been a barbie collector for over 30 years and have always praised mattel plus my husband collects hotwheels and between the 2 of us we have spent thousands on mattel products!! The past few years though have been getting worse and worse and taking the magic out of barbie!! It really started getting bad after the recall where I sent my sikstone dolls back to be replaced. One of the dolls had some little black specks on her face, one of the others had a hole in the dress along the seam which I was able to fix, there was one of them missing some jewelry; but the worst was my siren doll got lost!!!! so I never got it returned!!! Also 2 of the last special sales of the platnium dolls really sucked as the webste had problems and either I could not get it to go to my cart or got it in my cart and checked out only to have it vanish like it seems to be doing this again with my dream sale order!!!! PLEASE, PLEASE let me know what is going or what options I have to fix this!!!!! Sincerely, Ginger(ginbug) a loyal customer
Guest TOYBOX1572402193 Posted September 28, 2011 Posted September 28, 2011 Dear Ginbug, That's quite a backstory on a simple missing order, while I hope that Customer Service can best assist you in locating an order you may have placed during the Barbie Dream sale, we can only say that we're sorry that you feel as though the magic has been taken out of Barbie collecting. A Customer Service representative will contact you shortly. You may also contact Customer Service directly: Customer Service 1-800-491-7514 Phone 1-608-836-0761 Fax Monday-Sunday Days 7 a.m. to 10 p.m. Central Time Hours of Operation customerservice@barbiecollector.com Email Thank you so much, Toybox
Guest BCCS LesP Posted September 28, 2011 Posted September 28, 2011 Hello Ginbug, I am sending you a PM.
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