Guest jane_comer Posted March 11, 2011 Posted March 11, 2011 Never mind. Thanks Mattel for a wonderful customer service department. They were kind, helpful & over all perfect in solving my problems. I would have deleted this post -- but, am too much of an idiot to figure out how to do that. In the future, I will call before stooping to rant online. My apologizes.
JUDYRAE Posted March 11, 2011 Posted March 11, 2011 Jane, I put up a message in the other thread about this. I had to log out, log back in to both accounts (BFC & Barbie Collector Shop) before I could do an order. I think you might have hit the same glitch that I did. The second time I logged in, I was able to put both Nicolai & Darya in my cart. Collect what you love & you will love your collection. Bigotry wrapped in religion is still bigotry.
SHEREEM Posted March 11, 2011 Posted March 11, 2011 Jane, we're sorry you are having trouble with your order. As Judyrae mentioned sometimes the system experiences 'hiccups' and you have to log in and out or update your cart. Hopefully you can get her ordered with the discount but you can always give Customer Service a call and they can assist with ordering.
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