Not getting email

[Guest fawale1572372199]

Ever since I switched from hotmail to yahoo I have not been getting emails from barbiecollectibles.  I have spoken to several CS people and each time I was told that the problem is because I have yahoo.com.com in my email address. Several of the CS people have taken off the extra .com and saved the change but the next person I talk to will tell me that I'm not getting email because I have .com.com in my email addy. It is very annoying to go through the same thing with every CS person I talk to. Can someone please help

[SHEREEM]

Hi, fawale, we are sorry you are experiencing trouble receiving emails from BC.

 

With this new site, the default for your membership is to NOT receive promotional emails. If you would like to receive emails, you must manually  change your account setting. (Note that these emails are generated from a different area than the order confirmation emails you receive when you place an order in the BC Shop.)

 

To check the settings section of your profile here on the BFC, go to:

'Your Account' (from the drop down list under your name at the top right of any page)

'Edit Preferences' (in the center gray part, then about mid-way down the page)

You'll see: 'Sign up for email updates from BarbieCollector.com' ~ make sure that box is checked and make sure to hit the 'save' button!

 

Many members are not receiving emails because their setting is not checked to receive them.

 

In addition, you may need to add news@email.barbiecollector.com to your Contact List/Address Book. Check your spam folder as your email service may have filtered email correspondence into it.

 

Some email providers automatically bounce mass emails. If you haven't added 'barbiecollector.com' to your list of friends to begin with, there's a pretty good chance your email provider has declined our mass email, not that we haven't added you. 

 

If you've checked and your settings are correct, please let us know and we'll have the tech team check further into this for you.