Guest ALPHAANGELFISH Posted February 23, 2018 Posted February 23, 2018 I just rejoined the fan club after a few years off . I ordered two new silkstone barbies and they were thrown into a box with one strip of packing air bubbles. My elegant rose doll had dirty black fingerprints on the box! Dolls used to come in shipper boxers that protected them and were shipped with care.
Guest MattelConsumerServices Posted February 26, 2018 Posted February 26, 2018 We're so sorry to hear of this frustrating experience! We'll be sure to forward your comments to the appropriate teams. Although we don't cover damaged packaging, if there is any damage to the dolls themselves, please reach out to our team for help. They’re available Monday through Friday 8a.m. – 11p.m. Eastern Time, or 10a.m. – 7p.m. Eastern Time on weekends.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.