VALERIVER Posted July 7, 2011 Posted July 7, 2011 Hi, I tried to place an order, and the free shipping promotion doesn't appears on my billing. I'm living in Canada, and the last time I place an order, the shipping was 15$ instead of 22$ (with this promotion). Can somebody can help me with this please? Thanks Milady Valeriver
Guest TOYBOX1572402193 Posted July 7, 2011 Posted July 7, 2011 We're sorry to hear that you're having problems with the promotion. Free shipping doesn't apply outside of the United States, for Canada there is a reduced shipping fee, but will apply only if your purchase totals $50 (after applicable quarterly rewards and may not include taxes). A Customer Service representative will contact you shortly. --------- "Free standard shipping offer with $50 minimum purchase expires 7/19/11 at 11:59pm CT. Not valid on previous purchases. May not be combined with any other offer or discount. Applies to standard shipping only, and excludes rush orders and additional shipping charges for Canadian addresses." Please review the BC email regarding the "new catalog, no-cost standard shipping" to check out the specific details: http://links.email.barbiecollector.com/servlet/MailView?m=1718338&r=NzEzOTU3MTM0S0&j=Mjg0MzI5MjES1&mt=1
Guest BCCS LesP Posted July 7, 2011 Posted July 7, 2011 Hello Milady78, You will want to make sure that your product total is above $50.00. You are eligible to receive your 3rd Quarter $20 reward. We apply the reward first and then any other promotion will kick in. If your reward lowers the product total to less than the $50 minimum, you would not see the shipping reduction. Please let me know if this is still a problem.
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