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GMAD1955

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I recently purchased the Andy Warhol Barbie.   During the check out process I wanted the doll to be shipped to another address but I failed to update that information.  I called customber service to have that information updated.  Actually I sent two emails prior to calling customer service. Customber service informed me that an update couldn't be done because the item is in process.  Why can't I access my order once it's submitted?

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