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Trying to get a membership for my husband


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Posted

Hi, maybe some out here can give my some info. I've just registered my husband on the barbiecollector site, but every time I try to buy the fan club membership it doesn't let me. It says either he doesn't have a registered account or he's already reached the limit. Did anyone have this same trouble? Help!

 

Lucy

Just one more barbie...I swear.

Guest TOYBOX1572402193
Posted

Contact Customer Service and they can help you clarify & fix any hiccups the system may be having with your membership for your husband. Good luck and congratulations!

Guest bendlegmidge
Posted

If your husband is a new member, then you'll have to wait until Wednesday to register him. Renewal is only open for current club members.

 

That's all I can think of off the top of my head that may be causing the problem. If that isn't it, then post your question in "Report A Problem".

 

Hope this helps!

 

Dawn Smile

Posted

Lucy - celina is correct. You must contact Customer Service, they have access to yours and your husband's accounts.

 

Also, I'm moving this to Ask BC forum. Thanks.

Thank you and Enjoy!

Posted

That must be it! Thanks Dawn. I did call customer service and they couldn't help me, they said I should give it 24 hours and try again. But I bet I have to wait until next week.

 

Celinakress: thanks for your congratulations, thing is he doesn't know it yet! Laugh

 

Lucy

Just one more barbie...I swear.

Guest madelynvaldes
Posted

quote:
Originally posted by dhkoster:

If your husband is a new member, then you'll have to wait until Wednesday to register him. Renewal is only open for current club members.

 

That's all I can think of off the top of my head that may be causing the problem. If that isn't it, then post your question in "Report A Problem".

 

Hope this helps!

 

Dawn Smile

 

Dawn has it right, he can't become a member until next week (if he is new). You did say you just registered him so I am going to guess he didn't have a previous membership.

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