Email from TRU to buy PGO without having to buy other dolls?

[Guest Barbeelvr1572377846]

Why did some collectors get an email from tru to buy PGO without having to buy any other dolls? What were the factors-order cancelled, problem with the charge to the CC/debit card? What exactly seems to be the deciding factor? I am livid since I reordered and had to bought the $100 of the dolls?

[MICHELLEB_1975]

I think the people that got the code are the ones that had onlt PGO cancelled from their origianl orders.

[Guest JENNESA]

well I'd say that's a good way to make up for it.

[Guest sandrariddle]

quote:

Originally posted by jennesa:

well I'd say that's a good way to make up for it.

 

Yes I agree.....but that wasn't offered to me .

[MAMAKAT2015]

My order was cancelled & I did not get an e-mail fro TRU offering the PGO without having to buy the $100 worth of dolls either...

[Guest Barbeelvr1572377846]

I'm not sure why this topic was moved....I was asking other collectors (not Barbiecollector)who might have received this email why they thought they received it. BTW I didn't received the offer either.

[Guest alexmarie]

It was moved because it really has nothing to do with the doll now, but with TRU's policy & response to the concerns of customers.

 

It was moved here so that hopefully someone at Mattel wil see the issue continues with many of us who attempted to get this doll.