Guest hollyelee Posted March 15, 2013 Posted March 15, 2013 I had ordered Cocktail Dress Barbie but unfortunately I won't be able to get her :( How would I cancel it???
SHEREEM Posted March 16, 2013 Posted March 16, 2013 You can call Customer Service for assistance in cancelling an order. Email: customerservice@barbiecollector.com Phone: 1-800-491-7514, Monday-Sunday - 7 a.m. to 10 p.m. Central Time
Guest hollyelee Posted March 18, 2013 Posted March 18, 2013 Hey shereem thank you for answering my question :) How about right after I posted this... I go to my bank account and find that they had charged me THAT day for the Barbie which I suppose means it's no longer backordered and should be shipped soon!!! LOL!! My husband said not to worry and just get my Barbie. I was cancelling because someone had criticzed me for spending money on Barbies and it really hurt my feelings but my husband told me to ignore their stupid mess. I have another questiong though!!! My bank account has been authorizing this payment for an entire weekend now from like Friday to today. I would just like to know when payment will clear and it will be shipped? How long does that normally take? It says it's waiting on final amount from merchant or something like that on my bank account.
SHEREEM Posted March 18, 2013 Posted March 18, 2013 hollyelee, your husband sounds like a gem! He's so right ~ don't worry about what anyone thinks of your collecting! People collect all kinds of things, Barbie is really no different, in fact it's actually better! :) We'll always support you here! Not sure of the specific details surrounding your order but your gal should be on her way soon. Your Order Status should contain a tracking # when she has shipped!
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