Guest VERTIGO1572404300 Posted March 3, 2005 Posted March 3, 2005 It has come to light that some of the Suite Retreat dolls have a softer vinyl head and some have a more firm silkstone like head. I received one of the softer head which gives the doll a squished in face that I am not at all happy with. I'd like to exchange her as I feel this is a quality control issue. However I purchased this doll thru a Gold Dealer and not the BC shop. Can I still return her to you for an exchange? Vertigo
BARBIEZANIA Posted March 5, 2005 Posted March 5, 2005 quote: Originally posted by vertigo: ...However I purchased this doll thru a Gold Dealer and not the BC shop. Can I still return her to you for an exchange? Vertigo Vertigo, you might have a better opportunity working out that exchange with your doll dealer. You are their customer and they owe you the customer service. Thank you and Enjoy!
Recommended Posts
Archived
This topic is now archived and is closed to further replies.